Privacy Policy for Zero Leakage

1. Introduction

This Privacy Policy describes how Zero Leakage LLP ("we," "us," or "our") collects, uses, and discloses information about you when you use our Zero Leakage mobile application (the "App"). This policy is intended for our employees and authorized contractors ("Engineers") who use the App to perform field services for our customers.

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect are:

2.1. Information You Provide to Us

• Account Information: When you register for an account, we collect your username, email address, and a hashed password.
• Task Information: When you perform a task, we collect information related to that task, including customer details, service type, task status, and notes.
• Customer Information: We collect our customers' names, phone numbers, email addresses, and physical addresses to schedule and perform services.
• Payment Information: For tasks that require payment, we collect the amount paid and a proof of payment (such as a photo of a receipt).
• Voice Notes and Attachments: We may collect audio recordings (voice notes) and other files (images, documents) that you attach to a task report.

2.2. Information We Collect Automatically

• Device and Usage Information: We collect information about your mobile device, including device model, operating system, and network information. We also use Sentry for crash reporting and to log errors, which may include device and usage data.
• Location Information: We infer your location from the customer's address to provide navigation for service tasks. We do not continuously track your location.
• Push Notification Tokens: We collect a token to send you push notifications related to task assignments and updates.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the App and our services.
• To assign and manage tasks for our Engineers.
• To communicate with you and our customers about tasks and services.
• To process payments for services rendered.
• To generate reports and analytics on our services.
• To ensure the security of our App and services.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third-party service providers for the following purposes:

• Analytics and Crash Reporting: We use Sentry to help us understand app usage and to identify and fix crashes.
• Cloud Storage: We use Amazon Web Services (AWS) S3 to store files, images, and voice notes that you upload.
• Communications: We use Twilio to send SMS messages and Firebase Cloud Messaging (FCM) and Apple Push Notification service (APNs) to send push notifications.

These service providers are authorized to use your information only as necessary to provide these services to us.

5. Data Retention

We retain personal data only for as long as necessary to provide the App and our services and to meet legal, accounting, and audit requirements. Typical retention periods are:

• Task reports and service records: up to 7 years after the related task or the last account activity, unless a longer period is required by law or to establish, exercise, or defend legal claims.
• Push notification tokens: until you unregister the device or after 12 months of inactivity.
• Error and crash logs (Sentry): up to 90 days to diagnose and resolve issues.
• Voice notes and file attachments: retained with the associated task report and follow the same retention period as task records.

You may request deletion of your account or certain personal data. Subject to applicable law and operational needs, we will act on verified requests within 30 days. We may retain limited information as necessary to comply with legal obligations, prevent fraud, or resolve disputes.

6. Data Security

We use industry-standard safeguards to protect information, including:

• Encryption in transit via TLS for communications between the App and our backend.
• Encryption at rest in our managed services (for example, AWS S3 server-side encryption and encrypted database volumes), where supported.
• Role-based access controls limiting access to authorized personnel based on their role.
• Password hashing; we never store plaintext passwords.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for optional permissions (e.g., microphone, notifications).
• Request a copy of your personal data and information about its processing.
• Object to or restrict certain processing where applicable.

To exercise these rights, contact us at info@zeroleakage.in. We will respond to verified requests within 30 days.

8. App Permissions

• Microphone: to record voice notes attached to reports (requested at time of use).
• Notifications: to send task assignment and update alerts.
• Location: we do not request continuous device location. Navigation is based on customer-provided addresses.

9. International Data Transfers

We and our service providers may process and store information in India and in other countries (such as the United States or the European Union). Where personal data is transferred outside India, we rely on contractual and organizational safeguards with our service providers to protect your information.

10. Children's Privacy

The App is intended for use by authorized adult personnel. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided personal information, please contact us so we can delete it.

11. Grievance Redressal (India)

If you have questions, concerns, or complaints about how we handle personal data, please contact our Grievance Officer:

We aim to resolve grievances within 30 days of receipt.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a new "Last Updated" date above and, where required, provide additional notice in the App.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: